Shopper Articles

Getting Started & Placing Orders

Everything you need to know about getting started and placing orders with Sezzle.

• I ran into an issue at checkout.
• I was declined for an order - why?
• How do I know my Sezzle limit?
• How does Sezzle impact my credit score?
• What is Sezzle, and how does it work?

Past Orders

From changing your order to getting a refund, this section has information for questions tied to existing Sezzle orders.

• How do disputes work?
• I don't recognize an order on my account.
• I need to return or exchange an order.
• I haven't received my order.
• I need to cancel my order.
• I need to make changes to an order.

Logging In & Account Settings

This section has information on changing key account information - like updating your phone number.

• I want to close my account.
• I need help getting logged in.
• I need to change my phone number.
• I need to update my account information.
• I'm having issues verifying my billing address.

Payments

Need to reschedule a payment or change a payment method? Look no further!

• What are the accepted payment methods?
• I haven't received my refund yet.
• I was overcharged.
• My payment failed, now what?
• How do refunds work?
• Why was I charged a fee?