While we understand wanting to help your shoppers get their questions answered, due to privacy concerns, we are unable to provide specific information to anyone but the shopper directly.
We always recommend shoppers reach out to us at email@example.com and provide the phone number they used at sign up. Once we have this information, we can find their account and get them the information they need to resolve the issue. You can also point them to our Shopper FAQ - this page will have the answers to many of their questions! Shoppers can access the Shopper FAQ by going to help.sezzle.com.