How are refunds handled by Sezzle?

For many platforms, like Shopify and WooCommerce, issuing a refund in your e-commerce platform will also cause a refund to be issued within Sezzle. You can also always issue a refund through Sezzle directly, by navigating to the “Orders” tab when you log into your Sezzle account. Select the order you would like to refund to expand the details, and then select “Full Refund” to issue the full amount back to the customer, or “Partial Refund” to specify an amount to refund. Please issue the correct amount of the refund – we’ll handle calculating how much to actually refund to the customer’s payment method. (Do not factor in how much the customer says that they have paid.)

Note: Sezzle does not require that you have any specific refund policies - you are free to choose whatever refund policies best fit your business. We only ask that Sezzle shoppers are treated the same as any other shoppers. For example, if credit card orders are eligible for refunds, Sezzle orders would also are eligible for refunds. 

Full Refunds

When the full amount of the order is refunded, we cancel all unpaid installments on the order, and refund any amount the shopper had paid. We also send the shopper an email letting them know about their refund. 

Refunds are always sent back to the original payment method that was charged on the order - this is an industry standard. While refunds usually post back to their original payment method within 3 business days, it can take up to 10. As long as you see the refund in your "Refunds" tab, you've properly issued the refund and there is nothing further you need to do.

Example: A full refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments ($75 total) will be canceled, and $25 will be credited to their original payment method.

Partial Refunds

We consider any refund amount that isn't the total order amount to be a partial refund. When a partial refund is issued, we first will cancel or reduce any unpaid installments, beginning with the final installment. If the refund amount is greater than all unpaid installments, a refund will be sent to the shopper's original payment method. 

Refunds are always sent back to the original payment method that was charged on the order - this is an industry standard. While refunds usually post back to their original payment method within 3 business days, it can take up to 10. As long as you see the refund in your "Refunds" tab, you've properly issued the refund and there is nothing further you need to do.

Example 1: A $75 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - as those installments equal $75, no refund will be credited to the original payment method.

Example 2: A $95 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - but as those installments only equal $75, a $20 refund will be credited to the original payment method.

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