It happens to everyone - a card expires or an emergency comes up and costs more than expected. Because we know there are plenty of reasons why a payment may fail accidentally, we give you the opportunity to fix it before charging any kind of fee.
When a Sezzle payment fails, a 48-hour timer begins. As long as you go back into your Sezzle account and pay off the failed payment within that window, the fee is automatically waived. You may need to add a new payment method first or simply retry the payment again, depending on what works best for you.
Should you not be able to pay off that installment within 48 hours of the failure, a 10€ fee will be added to that installment. If there is another payment method on your account, the installment may be attempted on that payment method instead. If that isn't available, the installment will also automatically be pushed out for 2 weeks, and your order details will be updated to reflect the change. You will be blocked from placing new orders, but additional installments will not be stopped and will process as scheduled. You will also not be able to reschedule the failed payment.
If you know you won't be able to make a payment, we do provide the option to reschedule your payments! This prevents you from having to worry about extra fees and gives you more time to get caught up on payments. Learn more about rescheduling payments here.
* In Italy is only the rescheduling of one payment possible.
* If you pay with Sepa in Germany, it can happen that the payment does not go through. To pay off your outstanding payments, you can add a new card (debit, credit or prepaid). A prepaid card can be used only to pay off outstanding payments.
* At the moment, it is not possible to add a second bank account. It is also not possible to pay through a direct money transfer outside our app. But German users can use Giropay. We are currently working on adding further payment methods.
*If you don´t own any cards at the moment, we suggest you to consider providing one, as it is the simplest method to pay off instalments.